About

FAQ

• Where is the store based?

  Nacogdoches, TX

• Do you accept orders placed outside of the US?

  US and Canada only.

• How long will it take to receive my order?

  Orders ship within 1-3 business days of receipt of payment. Please allow 1 week for custom orders to be shipped.

  All domestic orders are shipped USPS Priority Mail
  Allow 2-3 business days for domestic orders.
  International orders ship USPS ground shipping and can take 2-6 weeks.
  If you would like express shipping for domestic or international orders, please contact us for pricing.

  Please make sure you provide us with the correct shipping address through etsy & paypal. Wallglitz is not responsible for lost orders due to receiving an incorrect address. Additional shipping charges will apply to re-ship an order.

• What is the fastest way to contact us?

  Email is the fastest way to get in touch with us. If you prefer phone feel free to call 903.804.9072.

• How do I know I'm ordering the right color?

  We will mail you a free sample of the colors you would like upon request after you place your order.

  If you are buying wall decals to match a specific color we strongly recommend requesting a sample first. If you would like a sample just let us know in the notes section when you place your order.

• Will decals damage my walls?

  Our decals are removable and should not damage your walls, however we cannot guarantee that there will be no damage on removal. All our wall decals have been tested thoroughly and under normal conditions will not cause damage. The following should ensure your walls are correctly prepared:

  Freshly Painted Walls: If you have freshly painted walls do not apply any decals until the paint has had significant time to cure – we would recommend 4-6 weeks - the paint may feel dry but will give off gasses as it cures properly and these gasses can destroy the adhesive and cause the wall stickers/decal not to stick or may damage the walls when removed.

  Undercoated & Correctly Painted: We do not recommend the use of wall stickers/decals if an undercoat has not been used prior to the application of paint. Also walls should have been painted according to manufacturers instructions with two full (non watered down) coats of paint.

  If wall stickers/decals are applied to walls without an undercoat or not correctly painted the risk of damage is higher as the paint will not have bonded properly to the wall and therefore on removal damage can occur.

  Flat, Smooth & Clean Surface: Wall Decals require a flat surface and are not recommended for heavy textured surfaces or wallpaper.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.